Hearem Support

We're here to help you with any questions or issues you may have with Hearem.

Contact Information

• Email: support@sharcostudio.com
• WeChat: zhanziyang126

Best Ways to Get Help

Check Our FAQ

Visit our Frequently Asked Questions page for answers to most common questions.

In-App Feedback

Use the feedback feature within the app to send logs and screenshots directly, helping us resolve issues faster.

Email Support

Send an email to support@sharcostudio.com and please include:

• Detailed description of the issue
• Steps to reproduce (if applicable)
• Your device information and app version
• Relevant screenshots or error messages

Urgent Matters

For urgent issues regarding voice cloning copyright concerns, account security, or payment-related problems, please contact our email directly.

Support Hours

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Beijing Time. We typically respond to emails within 24 hours.

Voice Cloning Support

For questions about voice cloning features:

• Copyright and ethical usage guidelines
• Cloning quality issues
• Technical assistance

Please contact: support@sharcostudio.com

Feedback & Suggestions

Your feedback is important to us! If you have any suggestions for improvements or new feature requests, we'd love to hear from you.