Hearem Support

Contact

Email: [email protected]

WeChat: zhanziyang126

Best Ways to Get Help

Check the FAQ first. Many questions about subscriptions, balances, input formats, web reading, offline playback, and voice cloning are covered there.

If in-app feedback is available, use it to send logs, screenshots, and context. That usually makes issues faster to diagnose.

Helpful details

Issue description: what you were trying to do and what happened instead.

Steps to reproduce: the exact path if the issue happens repeatedly.

Device details: iPhone/iPad model, iOS version, and Hearem app version.

Relevant screenshots, error messages, purchase records, or failed web links.

Urgent Issues

For voice cloning copyright concerns, unauthorized cloning, account security, subscription charges, or payment issues, email support directly.

For rights complaints, include the affected content, relevant links, your contact details, and supporting evidence so we can review the report.

Support Hours

Support email is usually handled Monday through Friday, 9:00 AM to 6:00 PM Beijing Time.

Most emails are answered within 24 hours when possible. Complex issues involving third-party providers or the App Store may take longer.

Voice Cloning Support

For cloning quality, sample upload, generation failure, permission rules, or voice deletion issues, include “Voice Cloning” in the email subject.

Only upload your own voice or voices you have clear permission to use. Unauthorized cloning requests or complaints are prioritized for review.

Feedback and Suggestions

Feature ideas, voice requests, language requests, usability issues, and workflow suggestions are welcome.

If the suggestion comes from a specific scenario, include how you use Hearem, such as commuting, study notes, web reading, long PDFs, or video narration.